We offer different types of professional solutions for real estate management, starting from maintenance and management, up to renovation, enhancement with home staging and home relooking and tourist rental interventions.
Maintenance and Management
Everything starts with a report from the owner or the Domus team to our digital management system. The technical team assigns the activity to an operational manager, who then collects information and carries out any necessary inspections. He will proceed with the selection of the most suitable supplier, who will quickly prepare one or more estimates that the owner can accept. The relationship and management with the suppliers involved in the accepted work will be controlled by the technical team, which will take care of the correct planning, management and completion of what has been agreed, respecting time and costs (Project management). The execution of the activity phases will be constantly communicated to the owner through digital and photographic reports.
It means identifying the problem, making an inspection, finding the supplier, preparing the estimate, checking and completing the work, and presenting the report of the work carried out to the owner.
The Domus Customer Care department supports our administration in taking care of and completing the required paperwork. E.g. management of utilities (gas, water, electricity): it checks the status of invoices for each individual supplier/entity in order to verify the current situation, contacts the bodies involved if necessary and carries out anything that’s required, updating the owner.
It means taking charge of the current situation, contacting all the bodies involved to investigate the situation, gathering the necessary information and completing the file.
Of course you can. We like to work with suppliers who know the house.
When we take charge of a new property, we prepare an ID card in which we record the characteristics of the house and include a map of all the main parties that interact with the house. If any work is needed to be done, we are able to provide the best professionals.
It means that for all our clients we take care of collecting, storing and accurately updating data, certifications and paperwork related to their properties, together with all the information useful for management, in a private online file that can always be consulted remotely. We collaborate with specialised companies depending on the type of work to be carried out.
Of course you can. Our contracts are tailor-made. We make a point of creating a personalised service package. There are different types of contracts, which are customised to suit both the client and their property based on individual needs and requirements.
Our contract lasts for 1 year or as long as it takes to complete an assignment.
We can manage owners’ properties whether they are their first home, a business unit, residential and rented out, or properties that have been disused for years and need to be renovated.
We reason and advise the owner on the direction to take in order to make the most of the property.
The inspections at the property are defined by the type of contract (the most popular is every 15/20 days). During these inspections, the house and rooms are aired, the boiler (summer) and air conditioners (winter) are checked, and operation tests are carried out (e.g. alarms, possible plumbing leaks, state of the walls, checks on fixtures and front doors, garden checks, swimming pool checks and technical rooms, etc.), and a photograph is sent to the owner with any reports.
Are inspections also carried out on properties that you manage with tourist leases?
And if the house is rented out for the long term can I count on you?
Of course. Before the tourist rental season begins, we proceed with an inspection using our detailed list. The result will be a written record of the condition of your property and the necessary work to be carried out. Subsequently, every year/every 6 months, depending on the service package chosen, we will send a written communication to our owners recommending a safety and maintenance inspection.
If the owner does not want to worry about this, they can opt for a management contract designed for their rental properties (whether single or in a portfolio), entrusting us at Domus with the planning and execution of all required maintenance activities, whether ordinary or extraordinary.
This service can also be selected by owners with long term rentals in progress, for whom we can directly manage the relationship with the occupant of the property.
For us, it represents the fundamental activity - an online collection of all the useful management information. An element of in-depth knowledge of the house to present to new customers as well as being useful internally to know the location of the utilities, the type of installations, entrances and appliances, and all the information that can optimise the timing of ordinary and extraordinary maintenance work.
I have had a profitable partnership with Domus Management since 2013. I particularly appreciated their professional approach which translates into know-how organizational, availability, flexibility, and security guaranteed by best practices or by many service options offered to owners. The result is total confidence and satisfaction of both the property, confirmed by high rates occupation, both for customers who have rented my apartment, expressed from above rating attributed. The world will face new challenges in the coming years. I am fully convinced that Domus Management is the right partner for owners in this transition period. In fact, Domus not only has the knowledge of tradition but the sensitivity to anticipate future scenarios to adapt, find and recommend the best ways.
Dott. M - Venice - United States
I met the Domus company in the people of its administrator Alessandra Marconi e of one of his collaborators Marco Marogna in 2018. The property had met them in previously and with them he wanted to activate a service of accommodation of some properties of ownership in Vicenza and subsequent tourist leasing of the same. Later I followed directly with them, especially with the Valorization sector Real estate the arrangement and preparation of the various properties, starting from a program of ordinary and extra-ordinary maintenance. With their network of knowledge and valid professionals we arrived today to have all the properties leased and with some we are already at second round of rentals. We changed the nature of the leases along the way from contracts initially conceived of a tourist nature with medium-term contracts (max 18 months). The Domus company has always been very attentive to our requests, specifies in the carrying out the assignment and has always been able to advise appropriately throughout the path becoming irreplaceable professional partners.
Finanziaria Immobiliare - Vicenza - Italy
“I can't imagine owning a house and not having DOMUS looking after it in my absence. Yes, I mean "taking care of it" and not just managing it. All the DOMUS staff is fantastic but the Major Domus is exceptional! Thank you very much DOMUS for your dedication to yours work and because you guarantee me serenity. "